An open source knowledge base is a versatile way to manage knowledge about a product or service. You can customize and scale it up or down as your business grows. This is a great option for small businesses, as it allows for unlimited customization and scaling. This type of knowledge base is a great tool for businesses that want to add new products or services to their catalog.
phpMyFAQ
phpMyFAQ is an open source software that allows you to create and maintain an online knowledge base. The software includes features that will help you manage your FAQs easily and efficiently. For example, the admin area offers a dashboard that aggregates key information and puts frequently used functions at your fingertips. This dashboard includes information on how many visitors have accessed your FAQs, the number of articles in your database, and the number of comments and open questions. There are also tools for adding new articles and editing existing ones. You can also review and moderate comments and news articles.
phpMyFAQ is free and available under the Mozilla Public License 2.0. This license gives you the right to use the software without restrictions and to modify and distribute it to others. It is written in PHP and requires a database. While phpMyFAQ is free and open source software, it is not supported by a paid support service.
JIRA
The free version of JIRA is suitable for small teams, but it does not support large organizations. In addition, the basic version of the software does not include features such as time tracking. However, Atlassian sells add-ins that help users to track time. This helps them to keep track of their projects more effectively.
Its users can generate hundreds of links in a month, making it difficult to keep track of these links. It also lacks some important knowledge management features. For instance, users have to use a cumbersome and time-consuming process to grant access to users. In addition, the interface of JIRA isn’t very appealing.
In addition to being free, Jira is also available for businesses that need a more complex solution. It integrates with email and enables users to tag their teammates. It also offers freelancers the option to work with a fixed hourly rate.
Confluence
Whether your team is ad hoc or has a large staff, Confluence can help you keep track of important information and collaborate effectively. Its clean, intuitive dashboard lets you access recent work, invite new users and manage workflows. It also offers a powerful, drag-and-drop editor and keyboard shortcuts. In addition, the software offers great customer support and an easy-to-use free trial.
While Confluence is an excellent knowledge base tool, it does have some shortcomings. Users may find it difficult to use without extensive IT expertise. In addition, users must develop their own plugins for the platform to work properly. This can be difficult if there isn’t a large IT department on staff. Users should also be wary of the high cost of Atlassian’s marketplace and the fact that most of its plugins do not integrate with external APIs. Another downside to Confluence is that it does not have social features, which is a necessity for some organizations.
Open KM
There are several benefits of using open source knowledge base software. This type of software is generally free, but customization may require resources. Moreover, users will be responsible for hosting and installation. The price of in-house development and maintenance is also an expense. Hence, open source knowledge base software is a good option if you don’t want to spend thousands of dollars on it.
This software can help you build forums and communities for your customers. It can also help you keep track of the status of customer tickets. The downside to knowledge base software is that it is not sold as a standalone solution; you need to buy the complete package. Also, it lacks the search efficiency that a paid software would have.
Zendesk
Zendesk has a rich set of features to help you create an effective knowledge base. It is flexible and powerful, and can be used by teams of all sizes. Its help center features categorized content by product, service, and solution. The self-service portal also offers a search bar that lets customers quickly jump to the resources they need.
Zendesk also offers a knowledge base that you can brand and customize. It helps you build an information-rich knowledge base that helps your customers solve their own problems and enjoy better customer service. The system can integrate with other software and offers many customization options. A 14-day free trial is available, and you can choose the package that suits your needs best.